F.A.Q

A Lightroom preset is a combination of several settings and adjustments pre-set, designed to achieve a specific look in any photo. The .dng file is a raw image file format for a preset which is compatible with the mobile version of Lightroom.

No, you do not need any subscription to use our presets. That means that you do not have to purchase any subscription plan neither from us, FILTRR.me nor from the required apps, Dropbox & Adobe Lightroom.

No, you can definitely use the camera of your mobile device. Please note that results may vary depending on the device you are using and your photography style. Each photo is shot in different locations with a particular style. We suggest tweaking the exposure or brightness slider a bit until you get the desired result.

After you successfully complete the checkout process, wait for a few minutes in order to receive the download links. If you haven’t received anything yet, check the spam folder. If you still haven’t received the confirmation email or the download link, please send us a message with a screenshot of your order (or your order-ID) and we will send you a new download link as soon as possible.

Please note that due to the digital nature of our products, we cannot accept any refund requests. We advise you to read the product description and FAQ carefully before placing your order. Feel free to ask anything you need to our customer support team.

If you have any questions, concerns or suggestions, please feel free to contact us using our contact form and we will get back to you within 24 hours. Note that our customer support team is available 24/7.